Privacy Policy

This Privacy Policy applies to Global Connect – Outbound & Domestic Retail Division of Global Connection. We are committed to safeguarding the privacy of our clients and website visitors.

Last Updated: 05 May 2024

Information We Collect
We may collect personal information including your name, address, email ID, phone number, and communication details when you voluntarily submit them via our contact forms, WhatsApp, email, or phone communication.

How We Use Your Information
We use your information for:
1. Providing and improving our services
2. Booking travel and accommodation services
3. Sending updates and promotions (only if opted in)
4. Responding to queries and customer support
5. Legal & regulatory obligations

Sharing of Information
We may share your information only:
✔ With your consent
✔ With travel partners such as airlines, hotels, transport providers etc. for confirmed bookings
✔ To comply with law enforcement/legal requirements

Data Security
We implement appropriate measures to prevent unauthorized access, misuse, alteration, or disclosure of personal information. However, no online transmission is 100% secure, and we cannot guarantee complete security.

Your Rights
You can request to:
✔ Access your personal data
✔ Update or correct it
✔ Delete your stored data
✔ Opt out of promotional messages

To exercise rights, email: retail@globalconnectt.com

WhatsApp Communication & Automation
Global Connection provides customer support and travel assistance through WhatsApp messaging. Messages may initially be responded to by an automated system (chatbot/automation software) designed to instantly reply to travel enquiries, provide tour information, and guide customers before a human representative joins the conversation. By sending a message to our WhatsApp number, you voluntarily initiate communication and consent to receive replies, notifications, and service-related information via WhatsApp. We only use WhatsApp communication for customer support, booking assistance, and requested travel information. We do not send unsolicited spam messages. Message data may be processed securely by trusted service providers including Meta (WhatsApp) and our automation platform strictly for communication and service delivery purposes. You may request deletion of your WhatsApp conversation data at any time by emailing: retail@globalconnectt.com

Changes to This Policy
We may update this privacy policy from time to time. Updates will be posted on this page with a revised date.

Contact Us
Global Connect
Outbound & Domestic Retail Division of Global Connection
F/302 City Centre, Uttorayan, Siliguri – 734003
Email: retail@globalconnectt.com

By using our services, you acknowledge and agree to this Privacy Policy.